The Office of the Governor plays a significant role in ensuring efficient and effective service delivery towards realization of county strategic goals. This charter is a critical instrument to improve our client’s and stakeholders’ awareness on the services offered and our commitment to open governance. The purpose of this Charter is to affirm our commitment to ensure that the government of Makueni County provides reliable, high standard and satisfactory services to our clients and stakeholders. It specifies standards for service delivery, rights and responsibilities of both parties and how clients can access the department services. In addition, this Charter is expected to empower Makueni citizenry to be able to be able to make demands on our officers at the various levels of service delivery.