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Service Charter Chart

Service Charter Chart

SERVICES REQUIREMENTS (CUSTOMER OBLIGATION) CHARGES SERVICE TIME LINE
Attending to visitors to Board offices with or without appointment You should be courteous, specific and orderly in your requests. No charge Within 10 minutes
Responding to enquiries on job applications You must be specific on the job applied for. No charge Immediate
Responding to general email enquiries sent to the Board Please send a general enquiry email  to: No charge Within 1 day
Responding to correspondences You must clearly state subject.

You should provide brief history of the issue.

 No charge Within 5 days upon receipt
Respond to telephone calls You should make clear specific enquires.

You should call using the right telephone numbers.

 No charge Within the third ring of the phone
Communicating Board Decisions Take necessary action. No charge Within 7 days
RECRUITMENT, INTERVIEWS AND PLACEMENT
Advertising Vacant Positions Send applications to the County Public Service Board Offices

Address:

The Secretary/CEO,
Makueni County Public Service Board, P.O Box 49 – 90300,
Makueni

 No charge 14 days for the prospective applicants to respond to the advertisement
Interviewing short listed candidates Shortlisted candidates to appear for interviews with:

  • Original Academic & Professional certificates
  • Testimonials
  • Certificate of good conduct
  • Tax compliance certificate
  • HELB Clearance Certificate
  • EACC Certificate
  • National ID Card/Passport
  • NPWD Certificate (for PWDs only)
 No charge Within 45 days from the date of advertisement
Notifying successful/unsuccessful candidates You must provide correct address, mobile phone and email. No charge 14 days after the interviews
APPOINTMENTS, PROMOTIONS AND TRANSFERS
Appointment of new officers As per the requirements of the job advert. No charge 1 month from the date of interview
Promotional Appointments of serving officers Shortlisted candidates should appear for interviews with

  • Original Academic & Professional certificates, original letter of appointment for the current position,
  • Testimonials
  • National ID Card
  • Performance appraisal form
  • Letter of invitation to the interview
 No charge 1 month from the date of advertisement
Transferring staff Make request in writing using appropriate forms. No charge Acknowledged within 14 days from the date of receipt of your application
DISCIPLINE AND GRIEVANCE HANDLING
Handle Public service human resource complaints and grievances Forward written complaints and grievances to:

The Secretary/CEO,
Makueni County Public Service Board, P.O Box 49 – 90300,
Makueni

 No charge Within 30 days
Lodging complaints
  • Tell us about your concerns as soon as possible
  • Try to resolve the issue before lodging a complaint by contacting the staff member you initially dealt with
  • Clearly state your complaint and provide all relevant information
  • Treat our staff with respect and courtesy.
 No charge As appropriate
Handling customer grievances In case of unsatisfactory attention by Board staff, submit genuine complaints to: No charge Within 5 days
Responding to staff appeals Clearly detailed written complaint and grievances. No charge Within 30 days
Determine discipline cases in County Public Service Provide evidence of investigation reports for or against the cases submitted. No charge Within two months (60 days) from the presentation  of the case
TRAINING AND DEVELOPMENT
Approving long term staff development programs Use appropriate forms.

Provide request in writing.

 No charge Within 30 days
Posting after study leave or disciplinary case Present relevant documentation. No charge Posting within 14 days
MONITORING
Monitor implementation of Public Officers code of conduct and ethics Familiarize yourself with the provisions of the code and report cases of none compliance to the Board. No charge Within 14 days
PAYMENTS
Payments for works, goods and services Submit all required supporting documents i.e. invoices, receipts, delivery notes etc.

Submit claims within specified time.

 No charge RTGS Payment within 30 days
DECLARATION OF WEALTH
Administration of Wealth Declarations in Public Service Department Heads to collect forms for their officers from the Secretary of the Board. No charge Departments to collect forms by August for every declaration year to complete and return forms by end of December of declaration year
Fill and submit declaration form through your department by 31stDecember of every declaration year. No charge For Initial Declaration and Final within 30 days of entering and exiting service respectively
Fill and return Initial declaration form within 30 days of entering Public Service. No charge Departments to submit returns to the Board by 31st January of the Declaration year
Fill and return final Declaration form through their departmental head, within 30 days of exiting service. No charge Within 30 days of exiting public service
NATIONAL VALUES AND PRINCIPLES
Sensitize the public service and the public on National Values and Principles Attend all sensitization forums organized by the Board. No charge